Due to seating arrangement requirements, HERO members need to arrive at all theatre and orchestra events 30 minutes in advance or they may have to forfeit their ticket. For all other field trips, HERO members need to arrive 15 minutes early or they may not be able to attend the event. Also note, you are required to pay for a field trip when you sign-up for it. Field trip sign-up folders are located at the Welcome Desk of the HERO facility. Important: If you cancel your field trip reservation or neglect to show up at the field trip you will not receive a refund.