Due to seating arrangement requirements, HERO members need to arrive at all theatre and orchestra events 30 minutes in advance or they may have to forfeit their ticket. For all other field trips, HERO members need to arrive 15 minutes early or they may not be able to attend the event. Also note that there will be no refunds offered if you cancel your field trip reservation. You are required to pay for field trips when you sign-up for them. Field trip folders are located by the Welcome Desk at the HERO facility.